Privacy policy

1. Cookies

Cookies are small files held locally on your computer which our server sends to your browser.

This site uses cookies to associate your browser session with your shopping basket and how far you are in the ordering process. The cookies hold no personal data, you can delete them at any time (though this will reset your shopping basket contents).

No analysis or tracking of your individual activities are performed based on these cookies.

2. Accounts

Shop logins: these save your name, postal address, and email address for your convenience but are not required - a guest login can be used to purchase items. Data is held on the basis of fulfilling the sales contract. You can view or ammend your details by following the My account link and choosing Edit your account information. You can close your account at any time by contacting sales, this will delete any order history along with all your personal information.

Support logins: these save your name and email address in order to obtain support. Data is held on the basis of fulfilling the support contract. You can view or ammend your details by following the My profile link. You can close your account at any time by contacting support, this will delete any remaining support tokens, your ticket history, and your personal information.

Your personal information is not shared with 3rd parties, except for where an order is sent via a courier who will need your delivery address. We never use your email address for marketing purposes.

3. Quality and training

Elesar reserves the right to monitor, intercept or record telephone calls and may monitor or intercept all email or other electronic communications made to or from its premises for training, security and quality purposes.