Privacy policy

Protecting the security and privacy of your personal data is important to us. This text describes the role Elesar Limited (‘Elesar’) plays as a data controller of personal data.

1. Data collected

If you use our online shop Elesar collects:

If you use our online support portal Elesar collects:

If you use application software which is downloaded by use of an installer from our server Elesar collects:

2. Use of that data

Elesar does not use any data for mass mailings, nor does it sell your information to 3rd parties for them to use. Data is only used in relation to activities you initiated:

3. Duration

Order history and support ticket history are retained permanently, unless you explicitly request that records are deleted. IP address information is rotated out of the logs at the end of each month, therefore that information could last up to 31 days.

4. Right to find out what is held and to be forgotten

Data protection law provides you with the right to:

Elesar has up to 30 days to respond, and will not charge you for this.

5. Information commissioner

Elesar is registered in the UK as a handler of data with the Information Commissioner’s Office. Our registration reference is ZA149593.

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